Terms and Conditions

1. Introductory provisions

1. 1.1

   These terms and conditions (the “Terms”) of the seller Ondřej Hanuš, with registered office at Bubenečská 37, 160 00 Prague 6, identification number: 17532965 (the “Seller”), govern, in accordance with Section 1751(1) of Act No. 89/2012 Coll., the Civil Code, as amended (the “Civil Code”), the mutual rights and obligations of the parties arising in connection with or on the basis of a purchase contract (the “Purchase Contract”) concluded between the Seller and another natural person (the “Buyer”) through the Seller’s online store. The online store is operated by the Seller on the website located at the internet address dotta.store (the “Website”), through the Website’s interface (the “Store Interface”).

2. 1.2

   The Terms do not apply to cases where a person intending to purchase goods from the Seller is a legal entity or a person acting within the scope of their business activity or independent profession when ordering goods.

3. 1.3

   Provisions derogating from the Terms may be agreed in the Purchase Contract. Derogating provisions in the Purchase Contract take precedence over the provisions of the Terms.

4. 1.4

   The provisions of the Terms form an integral part of the Purchase Contract. The Purchase Contract and the Terms are drawn up in the Czech language. The Purchase Contract may be concluded in the Czech language. The English version of the Terms made available on the Website is an informative translation only; the Czech version prevails.

5. 1.5

   The Seller may amend or supplement the wording of the Terms. This provision does not affect rights and obligations arising during the effective period of the previous wording of the Terms.

2. Conclusion of the Purchase Contract

1. 2.1

   The Store Interface contains information about the goods, including the prices of individual items. Prices are stated inclusive of all related charges; the Seller is not a VAT payer. Prices remain valid for as long as they are displayed in the Store Interface. Prices are not personalised to the Buyer on the basis of automated decision-making. This provision does not limit the Seller’s ability to conclude a Purchase Contract on individually agreed conditions.

2. 2.2

   The Store Interface also contains information about the costs of packaging and delivering the goods and about the method and time of delivery. The information about packaging and delivery costs stated in the Store Interface applies to deliveries within the Czech Republic and the Slovak Republic. Where free shipping is offered, the conditions stated in the Store Interface apply.

3. 2.3

   To order goods, the Buyer completes the order form (cart) in the Store Interface. The order form contains in particular information about:

   • the goods ordered (the Buyer “places” the goods, including the chosen colour edition, into the electronic shopping cart of the Store Interface),
   • the method of paying the purchase price and the requested method of delivery (delivery to an address or to a pickup point), and
   • the costs of delivering the goods (together, the “Order”).
4. 2.4

   Before submitting the Order, the Buyer may check and change the data entered in the Order, including the ability to identify and correct errors arising when entering data. The Buyer submits the Order to the Seller by completing payment in the secure Stripe payment gateway, to which the Buyer is redirected from the Store Interface. The data stated in the Order are deemed correct by the Seller. Immediately upon receiving the Order, the Seller confirms its receipt to the Buyer by e-mail to the Buyer’s e-mail address stated in the Order (the “Buyer’s E-mail Address”).

5. 2.5

   The contractual relationship between the Seller and the Buyer arises upon delivery of the Order to the Seller, except in cases where stock has been exhausted or the Seller has lost the ability to perform; in such a case, the Seller informs the Buyer without undue delay and refunds any payments already received.

6. 2.6

   The Buyer consents to the use of means of distance communication when concluding the Purchase Contract. Costs incurred by the Buyer when using means of distance communication in connection with concluding the Purchase Contract (costs of internet connection) are borne by the Buyer, and do not differ from the basic rate.

3. Price of goods and payment terms

1. 3.1

   The Buyer pays the price of the goods and any costs of delivery under the Purchase Contract to the Seller cashlessly in advance, by payment card or via Apple Pay or Google Pay in the secure Stripe payment gateway. The Seller does not offer other payment methods.

2. 3.2

   Together with the purchase price, the Buyer is obliged to pay the Seller the agreed costs of packaging and delivering the goods. Unless expressly stated otherwise, the purchase price also includes the costs of delivering the goods.

3. 3.3

   The purchase price is payable upon submitting the Order through the payment gateway; the Buyer’s obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the Seller’s account. The Seller is entitled to dispatch the goods only after the entire purchase price has been paid; Section 2119(1) of the Civil Code does not apply.

4. 3.4

   Any discounts on the price of goods provided by the Seller to the Buyer cannot be combined.

5. 3.5

   The Seller issues an invoice to the Buyer in respect of payments made under the Purchase Contract. The Seller is not a payer of value added tax. The Seller issues the invoice after the price of the goods has been paid and sends it in electronic form to the Buyer’s E-mail Address.

4. Withdrawal from the Purchase Contract

1. 4.1

   The Buyer acknowledges that under Section 1837 of the Civil Code it is not possible to withdraw, among others, from a purchase contract for the supply of:

   • goods made to the Buyer’s specifications or personalised to the Buyer’s needs (for example bespoke customisation — a club logo or an individual colour combination beyond the standard offer),
   • goods that are perishable or have a short shelf life, as well as goods which, after delivery, have been irreversibly mixed with other goods due to their nature, and
   • goods in sealed packaging which are not suitable for return for health or hygiene reasons once the Buyer has broken the seal.
2. 4.2

   Unless it is a case referred to in Article 4.1 of the Terms or another case where withdrawal from the Purchase Contract is not possible, the Buyer has the right, in accordance with Section 1829(1) and (2) of the Civil Code, to withdraw from the Purchase Contract within fourteen (14) days from the day on which the Buyer or a third party designated by the Buyer, other than the carrier, takes over the goods, or:

   • the last piece of goods, if the Buyer orders several pieces of goods in one order which are delivered separately, or
   • the last item or part of a delivery of goods consisting of several items or parts.
3. 4.3

   The withdrawal must be sent to the Seller within the period stated in Article 4.2 of the Terms. The Buyer may use the online form on the Website (the “Withdrawal from the Contract” page); the Seller confirms its receipt to the Buyer in text form to the Buyer’s E-mail Address without undue delay. The Buyer may also send the withdrawal to the address of the Seller’s registered office or to the Seller’s e-mail address info@dotta.store.

4. 4.4

   In the event of withdrawal under Article 4.2 of the Terms, the Purchase Contract is cancelled from the outset. The Buyer sends or hands the goods back to the Seller without undue delay, no later than fourteen (14) days after the withdrawal, unless the Seller has offered to collect the goods. The period under the previous sentence is preserved if the Buyer dispatches the goods before its expiry. The costs of returning the goods are borne by the Buyer; however, if the Buyer uses the free Zásilkovna return label provided by the Seller by the procedure described on the “Withdrawal from the Contract” page, these costs are borne by the Seller.

5. 4.5

   In the event of withdrawal under Article 4.2 of the Terms, the Seller returns the funds received from the Buyer within fourteen (14) days of the Buyer’s withdrawal, in the same way the Seller received them. If the Buyer withdraws from the Purchase Contract, the Seller is not obliged to return the received funds before the Seller receives the goods or before the Buyer proves that the goods have been sent back, whichever occurs first.

6. 4.6

   The Seller is entitled to unilaterally set off a claim for compensation for damage to the goods against the Buyer’s claim for a refund of the purchase price. The Buyer is liable to the Seller only for any diminished value of the goods resulting from handling the goods in a way other than necessary to become acquainted with their nature, characteristics and functioning.

7. 4.7

   In cases where the Buyer has the right to withdraw from the Purchase Contract under Section 1829(1) of the Civil Code, the Seller is also entitled to withdraw from the Purchase Contract at any time until the Buyer takes over the goods. In such a case, the Seller refunds the purchase price to the Buyer without undue delay, cashlessly in the same way it was received, or to an account designated by the Buyer.

8. 4.8

   If a gift is provided to the Buyer together with the goods, the gift contract between the Seller and the Buyer is concluded with the condition subsequent that if the Buyer withdraws from the Purchase Contract, the gift contract ceases to be effective with respect to such gift and the Buyer is obliged to return the gift to the Seller together with the goods.

5. Transport and delivery of goods

1. 5.1

   Goods are delivered within the Czech Republic and the Slovak Republic, either to the address specified by the Buyer in the Order or to a Zásilkovna/Packeta pickup point chosen by the Buyer (Z-Point, Z-BOX, AlzaBox). The Seller dispatches the goods within the period stated in the Store Interface; during a pre-sale, the dispatch period is no more than thirty (30) days from the conclusion of the Purchase Contract, of which the Buyer is notified in the Store Interface before submitting the Order.

2. 5.2

   If the method of transport is agreed on the basis of the Buyer’s special request, the Buyer bears the risk and any additional costs associated with that method of transport.

3. 5.3

   If the Seller is obliged under the Purchase Contract to deliver the goods to the place specified by the Buyer in the Order, the Buyer is obliged to take over the goods upon delivery.

4. 5.4

   If, for reasons on the Buyer’s side, the goods must be delivered repeatedly or in a manner other than stated in the Order, the Buyer is obliged to pay the costs of repeated delivery or of the other delivery method.

5. 5.5

   Upon taking over the goods from the carrier, the Buyer is obliged to check the integrity of the packaging and, in the event of any defects, to notify the carrier immediately. If the packaging is found to be damaged in a way indicating unauthorised intrusion into the shipment, the Buyer is not obliged to accept the shipment from the carrier. This does not affect the Buyer’s rights arising from liability for defects and other rights under generally binding legal regulations.

6. Rights arising from defective performance

1. 6.1

   The rights and obligations of the parties regarding rights from defective performance are governed by the applicable generally binding legal regulations (in particular Sections 1914–1925, 2099–2117 and 2161–2174b of the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended).

2. 6.2

   The goods are a tangible movable item connected to digital content or a digital content service in such a way that it could not perform its functions without them (an “item with digital features”) — the DOTTA device is intended for use with the DOTTA Counter mobile application, which the Seller provides free of charge. The provisions on the Seller’s liability for defects also apply to the provision of the digital content or digital content service.

3. 6.3

   The Seller is liable to the Buyer that the item is free of defects upon takeover. In particular, the Seller is liable that the item:

   • corresponds to the agreed description, kind and quantity, as well as quality, functionality, compatibility, interoperability and other agreed characteristics,
   • is fit for the purpose for which the Buyer requires it and to which the Seller has agreed, and
   • is delivered with the agreed accessories and instructions for use, including assembly or installation instructions.
4. 6.4

   The Seller is liable to the Buyer that, in addition to the agreed characteristics:

   • the item is fit for the purpose for which an item of this kind is normally used, including with regard to the rights of third parties, legal regulations, technical standards or codes of conduct of the industry where there are no technical standards,
   • the item corresponds, in quantity, quality and other characteristics, including durability, functionality, compatibility and safety, to the usual characteristics of items of the same kind that the Buyer may reasonably expect, including with regard to public statements made by the Seller or another person in the same contractual chain, in particular advertising or labelling,
   • the item is delivered with accessories, including packaging, and other instructions for use that the Buyer may reasonably expect, and
   • the item corresponds in quality or workmanship to the sample or specimen provided by the Seller to the Buyer before the conclusion of the Purchase Contract.
5. 6.5

   The Seller is not bound by a public statement under Article 6.4 of the Terms if the Seller proves that they were not aware of it, or that it had been modified by the time of conclusion of the contract in at least a comparable manner to that in which it was made, or that it could not have influenced the purchase decision. Article 6.4 of the Terms does not apply if the Seller specifically informed the Buyer before the conclusion of the Purchase Contract that a characteristic of the item differs and the Buyer expressly agreed to this when concluding the Purchase Contract.

6. 6.6

   The Seller is also liable to the Buyer for a defect caused by incorrect assembly or installation resulting from a deficiency in the instructions provided by the Seller.

7. 6.7

   If a defect becomes apparent within one year of takeover, the item is deemed to have been defective already upon takeover, unless the nature of the item or the defect precludes this. This period does not run for the time during which the Buyer cannot use the item, provided the defect was raised legitimately.

8. 6.8

   The Seller ensures that the Buyer is provided with updates to the digital content (the DOTTA Counter application and the device firmware) that are necessary for the item to retain its characteristics under Articles 6.3 and 6.4 of the Terms after takeover, and that the Buyer is notified of their availability, for the period the Buyer may reasonably expect; updates are provided free of charge through the application.

9. 6.9

   If the Buyer fails to install an update within a reasonable time, the Buyer has no rights from a defect that arose solely as a result of the missing update. This does not apply if the Buyer was not notified of the update or of the consequences of not installing it, or if the Buyer failed to install it or installed it incorrectly due to a deficiency in the instructions.

10. 6.10

    The Buyer may raise a defect that becomes apparent on the item within two years of takeover. A court will grant the right from a defect even if it was not raised without undue delay after the Buyer could have discovered it with sufficient care. If the Buyer raised a defect legitimately, the period for raising defects does not run for the time during which the Buyer cannot use the item.

11. 6.11

    The Buyer has no rights from defective performance if the Buyer caused the defect. Wear and tear caused by normal use of the item is not a defect.

12. 6.12

    The CR1620 battery powering the device is a consumable with a limited lifespan. The gradual reduction of battery capacity and its depletion as a result of normal use of the goods is not a defect; the Buyer can easily replace the battery with a commonly available new one. This does not affect the Seller’s liability for defects of the battery existing at takeover of the goods, nor the Buyer’s other statutory rights from defective performance.

13. 6.13

    If the item has a defect, the Buyer may demand its removal. At the Buyer’s choice, the Buyer may demand delivery of a new item without a defect or repair of the item, unless the chosen method of removing the defect is impossible or disproportionately costly compared to the other; this is assessed in particular with regard to the significance of the defect, the value the item would have without the defect, and whether the defect can be removed by the other method without significant difficulty for the Buyer. The Seller may refuse to remove the defect if it is impossible or disproportionately costly, in particular with regard to the significance of the defect and the value the item would have without the defect.

14. 6.14

    The Seller removes the defect within a reasonable time after it has been raised, in a way that does not cause the Buyer significant difficulty, taking into account the nature of the item and the purpose for which the Buyer purchased it. The Seller takes over the item for defect removal at their own cost.

15. 6.15

    The Buyer may demand a reasonable discount (determined as the difference between the value of the item without the defect and the defective item received by the Buyer) or withdraw from the Purchase Contract if:

    • the Seller refused to remove the defect or failed to remove it in accordance with Article 6.14 of the Terms,
    • the defect appears repeatedly,
    • the defect constitutes a material breach of the Purchase Contract, or
    • it is apparent from the Seller’s statement or the circumstances that the defect will not be removed within a reasonable time or without significant difficulty for the Buyer.
16. 6.16

    If the defect is insignificant, the Buyer may not withdraw from the Purchase Contract within the meaning of Article 6.15 of the Terms; the defect is presumed not to be insignificant. If the Buyer withdraws from the Purchase Contract, the Seller refunds the purchase price without undue delay after receiving the item or after the Buyer proves that the item has been dispatched.

17. 6.17

    The Buyer may exercise rights from liability for defects (a complaint) by e-mail at info@dotta.store or in writing at the address of the Seller’s registered office. Until the Seller fulfils their obligations from defective performance, the Buyer is not obliged to pay the outstanding purchase price or part of it.

18. 6.18

    When a complaint is made, the Seller is obliged to issue the Buyer a written confirmation stating the date the complaint was made, its content, the method of settlement requested by the Buyer, and the Buyer’s contact details for the purpose of informing the Buyer about the settlement of the complaint.

19. 6.19

    The complaint, including removal of the defect, must be settled and the Buyer informed of this no later than thirty (30) days from the day the complaint was made, unless the Seller and the Buyer agree on a longer period. After this period expires in vain, the Buyer may withdraw from the Purchase Contract or demand a reasonable discount.

20. 6.20

    The Seller is obliged to issue the Buyer a confirmation of the date and method of settling the complaint, including confirmation of the repair and its duration, or a written justification of the rejection of the complaint.

21. 6.21

    Whoever has a right from defective performance is also entitled to compensation for costs reasonably incurred in exercising that right. However, if the Buyer does not exercise the right to compensation within one month after the expiry of the period in which the defect must be raised, a court will not grant the right if the Seller objects that the right to compensation was not exercised in time.

22. 6.22

    The Seller or another person may provide the Buyer with a quality guarantee beyond the Buyer’s statutory rights from defective performance.

7. Other rights and obligations of the parties

1. 7.1

   The Buyer acquires ownership of the goods upon payment of the entire purchase price.

2. 7.2

   The Seller is not bound by any codes of conduct in relation to the Buyer within the meaning of Section 1820(1)(n) of the Civil Code.

3. 7.3

   The Seller handles consumer complaints by e-mail. Complaints may be sent to the Seller’s e-mail address info@dotta.store. The Seller sends information about the settlement of the Buyer’s complaint to the Buyer’s E-mail Address. The Seller has not established any other rules for handling complaints.

4. 7.4

   The Czech Trade Inspection Authority (Česká obchodní inspekce), with registered office at Gorazdova 1969/24, Nové Město, 120 00 Prague 2, IČO: 000 20 869, internet address: https://coi.gov.cz/mimosoudni-reseni-spotrebitelskych-sporu-adr, is competent for the out-of-court resolution of consumer disputes arising from the Purchase Contract.

5. 7.5

   The European Consumer Centre Czech Republic, with registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: https://evropskyspotrebitel.cz, provides consumers with free assistance in resolving disputes with sellers from other European Union member states.

6. 7.6

   The Buyer may lodge a complaint with a supervisory or state oversight authority. The Seller is authorised to sell goods on the basis of a trade licence. Trade licensing inspections are carried out by the competent trade licensing office within its jurisdiction. The Office for Personal Data Protection supervises the area of personal data protection. The Czech Trade Inspection Authority supervises, within a defined scope, compliance with the Civil Code and Act No. 634/1992 Coll., on Consumer Protection, as amended.

7. 7.7

   The Buyer hereby assumes the risk of a change of circumstances within the meaning of Section 1765(2) of the Civil Code.

8. Personal data protection, commercial communications and cookies

1. 8.1

   The Seller fulfils their information obligation towards the Buyer within the meaning of Article 13 of Regulation (EU) 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (the “GDPR”), related to the processing of the Buyer’s personal data for the purposes of performing the Purchase Contract, negotiating the Purchase Contract and fulfilling the Seller’s public-law obligations, by means of a separate document (privacy policy) available on the Website.

2. 8.2

   The Seller is entitled to send the Buyer, whose e-mail address the Seller obtained in connection with the sale of goods, commercial communications concerning similar goods of the Seller in accordance with Section 7(3) of Act No. 480/2004 Coll., on Certain Information Society Services, as amended; the Buyer may refuse such communications at any time in a simple manner. The Seller sends commercial communications to other persons only on the basis of their consent.

3. 8.3

   The Seller fulfils their statutory obligations related to storing cookies on the Buyer’s device by means of a separate document (cookie policy) available on the Website.

9. Delivery of notices

1. 9.1

   Notices may be delivered to the Buyer at the Buyer’s E-mail Address.

10. Final provisions

1. 10.1

   If the relationship established by the Purchase Contract contains an international (foreign) element, the parties agree that the relationship is governed by Czech law. This choice of law does not deprive the Buyer, as a consumer, of the protection afforded by provisions of law from which no contractual derogation is possible and which would otherwise apply in the absence of the choice of law under Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

2. 10.2

   If any provision of the Terms is or becomes invalid or ineffective, it shall be replaced by a provision whose meaning comes as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision does not affect the validity of the remaining provisions.

3. 10.3

   The Purchase Contract, including the Terms, is archived by the Seller in electronic form and is not accessible.

4. 10.4

   A model withdrawal form is available to the Buyer as an online form on the “Withdrawal from the Contract” page on the Website.

5. 10.5

   The Seller’s contact details: registered office address Bubenečská 37, 160 00 Prague 6, Czech Republic; e-mail address info@dotta.store; telephone +420 733 339 895. A further means of online communication is the contact form on the Website; the Seller does not provide any other means of online communication.

Prague, 1 August 2026